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How to order

How to Place Your Order To place an order, simply visit my website and add your chosen products to your basket. When you're ready, proceed to checkout. I will send you an invoice with payment details shortly after your order is submitted. This method helps me reduce card processing fees. Make sure to pay all invoices within 24 hours of receiving them to confirm your order. If payment is not made within this period, your order will be cancelled. Once I receive your payment, I will send you a confirmation email along with my address and additional instructions regarding your clothing. Remember to check your junk email folder after placing your order, as my messages may occasionally end up there! Thank you for your understanding and support!

If you do not wish pay fully upfront. Please email me your order and I can arrange payments details, including £10 deposit for each item

How it works

Step 1 - Pick your items

Choosing the perfect item of clothing for a memory or keepsake can be daunting begin by considering the occasion or memory you want to commemorate—this could be a special event, a loved one, or a significant milestone. Look for clothing that holds sentimental value, whether it's a favourite outfit, a piece from a memorable trip, or a garment that represents a cherished relationship. Finally, select a style that resonates with you personally, ensuring it will serve as a lasting reminder of those moments.

Step 2 - Choose your keepsake

Select your keepsake from our shop to treasure those special memories. With a variety of unique items available you’re sure to find something that speaks to you. Each piece is crafted with care, designed to help you hold onto life’s precious moments. Start exploring our collection today! After selecting your keepsake a £10 deposit per item is required to secure your slot. The remaining balance will be payable upon completion. 

Step 3 - Post your items to me

Please send us your clothing order.

Kindly include:

  1. Your Name

  2. Your Address

  3. Details of the items you wish to order

Step 4 - I work my magic

Working our magic 

At memory bears from the heart, we specialize in transforming your cherished memories into beautifully crafted keepsakes. Our dedication to detail and commitment to quality ensures that each item is a true reflection of your unique story.

Here's how we work our magic:

  1. Personalization: Every keepsake is tailored to capture the essence of your memories. Whether it's a special photo, a heartfelt message, or a significant date, we ensure it's beautifully incorporated.

  2. Craftsmanship: We pride ourselves on our expert craftsmanship. Each piece is meticulously created, combining traditional techniques with modern innovation.

  3. Quality Materials: We use only the finest materials, ensuring that your keepsakes are not only beautiful but also durable and lasting.

  4. Customer Care: Your satisfaction is our top priority. We work closely with you throughout the process to ensure your vision is brought to life.

Step 5 - Receive your keepsake

Receiving your keepsake. Once We will send you a proof of your memory/keepsake, at which point the remaining balance will be due. We will also provide our bank details for you to complete the payment.

  1. Delivery Information: Your keepsake will be delivered to the address you provided within the estimated time frame. You will receive a notification with tracking details once your order is dispatched.

  2. Handling Instructions: To ensure the longevity of your keepsake, we recommend handling it with care. Specific care instructions will be included in the package for your reference.

  3. Customer Support: Should you have any questions or require assistance upon receiving your keepsake, please do not hesitate to contact our customer support team. We are here to help and ensure your complete satisfaction.

  4. Feedback: We would love to hear about your experience with our service and the keepsake. Your feedback is invaluable to us and helps us continually improve our offerings.

Thank you for entrusting us with your precious memories. We hope your keepsake brings you joy and serves as a beautiful reminder of the moments you hold dear. Enjoy your treasured keepsake!

© 2023 Memory Bears from the Heart | All rights reserved

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